About the Company
Red Hat is the world’s leading provider of enterprise open source software solutions, leveraging a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. With a presence in over 40 countries, Red Hat offers flexible work environments, allowing associates to thrive whether in-office, office-flex, or fully remote roles. The company promotes a culture of creativity, inclusiveness, and innovation, welcoming ideas from all employees regardless of their title or tenure.
Job Overview
The Red Hat Global Support Services team is seeking a highly-skilled Technical Support Engineer to join their team in Pune, India. This role is ideal for individuals with excellent technical and customer service skills. As a Technical Support Engineer, you will become an expert in Red Hat technologies, particularly Red Hat Enterprise Linux (RHEL), as well as storage and cloud solutions. Your main responsibility will be to provide technical support for enterprise customers through online and phone interactions.
Key Responsibilities
- Technical Support: Provide technical assistance to Red Hat enterprise customers.
- 24×7 Global Operations: Collaborate with customers around the world, which may involve working different shifts periodically.
- Problem Diagnosis: Diagnose problems, troubleshoot customer issues, and develop effective solutions.
- Customer Service Excellence: Exceed customer expectations by delivering outstanding service.
- Collaboration: Consult with in-house engineers and developers to foster creative solutions and enhance customer satisfaction.
- Knowledge Contribution: Contribute to the global Red Hat knowledge management system while resolving customer issues.
Qualifications
- Experience: A minimum of 3 years of Linux experience in the enterprise sector, with strong administration skills.
- Technical Knowledge: In-depth understanding of the Linux kernel, networking, and memory management.
- Troubleshooting Skills: Excellent problem-solving abilities and a passion for investigation.
- Customer-Centric Focus: Ability to handle conflicting priorities, take initiative, and maintain a customer-centric approach.
Diversity, Equity & Inclusion
Red Hat values diversity and inclusion, fostering a culture that encourages collaboration and innovation. The company is dedicated to ensuring equal opportunity and access for all applicants, welcoming individuals from diverse backgrounds and experiences.
Equal Opportunity Policy
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. The company reviews applications without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other basis prohibited by law.
Application Process
Red Hat does not accept unsolicited resumes from recruitment agencies and will not pay any fees related to unsolicited resumes. Individuals with disabilities can request reasonable accommodations during the application process by emailing application-assistance@redhat.com.
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Technical Support Engineer
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